Supportive Services

Empowering Residents Every Step of the Way

The supportive services offered by WSFSSH are carefully designed to meet the unique needs of our residents across our different buildings. From fostering independence and well-being to promoting community engagement and connection, our services are at the heart of creating vibrant and thriving living environments.

Services Provided Across Our Buildings

We provide a wide range of services to ensure our residents receive comprehensive support tailored to their specific needs. Our offerings include medical care, mental health services, case management, recreational activities, and educational programs. Each service is thoughtfully implemented to enhance the quality of life for our residents, fostering a sense of community and belonging.

Nutrional support, recreation, and socialization
Technology access and education
Counseling and case management
Entitlements assistance
Money Management
Medication management
Assistance with activities-of-daily-living (ADLs)
Physical and mental health and care coordination

Individualized services are important because each resident brings a rich and complex history, with talents, accomplishments, and dreams as well as serious daily challenges. All of our residents live with the challenges of living with low or very low incomes in a very high cost city. Many of our residents live with serious and persistent mental illness, and even with treatment, many regularly experience delusions, paranoid thoughts, and auditory hallucinations. Some  residents struggle with alcoholism and substance abuse. Many of our residents have suffered serious trauma from their life experiences. A significant number of our residents have spent years living on the streets, in and out of hospitals and shelters. Many residents live with more than one serious medical condition. The courage, grace, and tenacity with which residents face these challenges is remarkable. Social work services at WSFSSH are designed not only to assist residents with this range of challenges, but also to affirm the gifts and strengths that each person brings to the community.

WSFSSH is committed to the importance of collaboration between our staff and residents.   Our buildings and programs are operated using a team approach; social service staff, management, and direct care staff work closely together to provide trauma-informed support. Residents are integral and active participants in decision=making about life in the building such as house rules, food service, activities, and holiday celebrations.

Each social service staff member, whether working as an individual worker in a building or as part of a larger social service team  in a program, participates in collaborative work and has an opportunity for regular clinical supervision.

Bridging the Digital Divide

In recent years, we introduced a technology program at some of our buildings, made possible through our partnership with Capital One. Residents received Google Chromebooks and personalized training from our dedicated Technology Trainer, empowering them to navigate the digital world with confidence. From staying connected with loved ones to managing finances and pursuing education, this initiative fosters independence and opens doors to new opportunities. We are overjoyed to have the ability to bridge the digital divide and empower our residents to thrive in an increasingly technologically-connected society.